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Housing Management
Welcome to your new Residents' Handbook
Your landlord is White Horse Housing Association Ltd.
Your home is owned by the Association, and is not currently subject to the Right to Buy.
What is a Housing Association?
Housing Association's, also known as Registered Providers, are non-profit making bodies which receive money from central government to provide accommodation to those in need. This is done by either modernising sold sub-standard properties or building new. As the Association is funded by central government (via Regulator of Social Housing), it is accountable to them for the money it spends, the building standards it achieves and the rent charged. The Association is run by an unpaid voluntary Board who decides the policies of the Association, and staff who put those policies into practice.
Click on the links below to find out important information about your home and the services that White Horse Housing provide. If you would like your new Residents' Handbook sent to you in hard copy format, please let us know.
WHHA - How to make a complaint 2024
WHHA - Assured Tenancies - Grounds for possession
WHHA - Questionnaire satisfaction levels
Rent
Benefits
WHHA - Universal Credit - Top tips for Tenants
Universal Credit - Detailed information for Claimants
Repairs, Improvements & Home Safety
WHHA - Septic tank treatment plant - Best practice
If you are experiencing a problem with mice or rats. Click: Wiltshire Council Pest Control Information
Moving & Exchanging Homes
WHHA - A guide to applying for an Exchange
WHHA - Your guide to terminating your Tenancy Agreement
WHHA - A guide to applying for a WHHA property through the Choice Based lettings schemes
Service Standards & Policies