Housing management

Welcome to your new residents' handbook

Your landlord is White Horse Housing Association Ltd. Your home is owned by us, and is not currently subject to the Right to Buy.

What is a housing association?

Housing Associations, also known as Registered Providers, are non-profit making bodies which receive money from central government to provide accommodation to those in need. This is done by either modernising sold sub-standard properties or building new. As we are funded by central government (via Regulator of Social Housing), it is accountable to them for the money it spends, the building standards it achieves and the rent charged. We are run by an unpaid voluntary board which decides our policies, and staff who put those policies into practice.

Click on the links below to find out important information about your home and the services we provide. If you would like your new handbook sent to you in hard copy format, please let us know.

WHHA - Welcome to your home

WHHA - Tenancy matters

WHHA - Assured Tenancies - Grounds for possession

WHHA - Questionnaire satisfaction levels

Lodgers Leaflet

WHHA - Being a good neighbour

If you are experiencing a problem with mice or rats. Click: Wiltshire Council Pest Control Information

WHHA - Condensation Leaflet

Damp and Mould Procedure

WHHA - Fencing Leaflet

Solar Panel Guide